Last Updated: January 2026

Welcome to Azazie. These Terms and Conditions govern your use of https://azazie.shop/ and any purchases made through our online store.

Azazie is a trading name operated by ROHAN’S COVENANT LIMITED, a company registered in England and Wales.

By accessing, browsing, or using our website, or by placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or making a purchase.

1. Business Information

Trading Name: Azazie

Legal Company Name: ROHAN’S COVENANT LIMITED

Company Number: 16626811

Business Address:

Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom

Website: https://azazie.shop/

Email: sales@azazie.shop

Telephone: +44 7447 235834

For the purposes of these Terms, references to “Azazie,” “we,” “us,” and “our” mean ROHAN’S COVENANT LIMITED trading as Azazie.

2. Acceptance of These Terms

By using our website or placing an order, you confirm that:

  • You have read and understood these Terms and Conditions.

  • You agree to comply with these Terms.

  • You will use the website only for lawful purposes.

  • The information you provide to us is accurate, complete, and up to date.

  • You are legally capable of entering into a binding contract.

If you do not agree with these Terms, you should not use our website or place an order.

3. Eligibility

You must be legally capable of entering into a binding contract to purchase products from our website.

If you are under 18 years of age, you should use our website and make purchases only with the involvement and permission of a parent or legal guardian.

4. Use of Our Website

You may use our website for personal and lawful shopping purposes.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorised purposes.

  • Attempt to gain unauthorised access to our website, systems, accounts, or servers.

  • Interfere with the security, operation, or availability of the website.

  • Introduce viruses, malware, ransomware, or other harmful code.

  • Use automated tools to scrape, copy, collect, or extract website content without our written permission.

  • Copy, reproduce, distribute, modify, or commercially exploit website content without authorisation.

  • Submit false, misleading, or fraudulent information.

  • Place orders using payment information that you are not authorised to use.

  • Use the website in a manner that may damage our reputation or interfere with other users.

We may suspend or restrict access to the website where we reasonably believe that these Terms have been breached.

5. Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, specifications, sizes, colours, and other information displayed on our website are accurate and up to date.

However:

  • Product colours may appear differently depending on your device, screen settings, lighting, or display technology.

  • Product images are for illustrative purposes and may vary slightly from the actual product.

  • Product packaging, labels, or presentation may change from time to time.

  • Product measurements may contain reasonable variations.

  • Product availability may change without notice.

Nothing in this section limits your statutory rights if goods are faulty, not as described, or otherwise do not conform to the contract.

6. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to:

  • Offer an alternative product, where appropriate.

  • Offer a replacement or substitute, subject to your agreement.

  • Cancel the unavailable product or affected part of the order.

  • Provide a refund for any amount paid for the unavailable product.

We are not required to provide a substitute product unless we agree to do so.

7. Prices, Taxes, and Delivery Charges

All prices displayed on our website are shown in British Pounds Sterling (£) unless otherwise stated.

The price payable for a product will generally be the price displayed at the time you submit your order, subject to correction of obvious pricing or listing errors.

Any applicable taxes and delivery charges will be displayed or made available before you complete your purchase.

Where delivery charges apply, these will be shown during checkout before you submit your order.

8. Pricing and Listing Errors

Although we take reasonable care to ensure that product information and prices are accurate, errors may occasionally occur.

If we discover an obvious error relating to:

  • A product price.

  • A product description.

  • Product availability.

  • Product specifications.

  • A promotional offer.

  • A discount.

we may contact you before dispatch to explain the error and ask whether you wish to continue with the order under the corrected information.

If you do not wish to proceed, or if we cannot contact you, we may cancel the affected order and refund any payment received.

9. Placing an Order

To place an order, you will generally need to:

  1. Select the products you wish to purchase.

  2. Add the products to your shopping basket.

  3. Provide the required billing, delivery, and contact information.

  4. Review your order and the total amount payable.

  5. Select an available payment method.

  6. Submit your order.

Before submitting your order, you should carefully check:

  • Product selection.

  • Product size, colour, or variation.

  • Quantity.

  • Delivery address.

  • Billing information.

  • Contact information.

  • Total price.

You are responsible for ensuring that the information you provide is accurate.

10. Order Acknowledgement and Contract Formation

After you submit an order, we may send you an order acknowledgement email.

An order acknowledgement confirms that we have received your order request. It does not necessarily mean that we have accepted your order.

A binding contract is generally formed when we:

  • Send you a dispatch confirmation; or

  • Otherwise clearly confirm acceptance of your order.

We may refuse or cancel an order before acceptance where reasonably necessary, including because of:

  • Product unavailability.

  • Payment authorisation failure.

  • Suspected fraud or unauthorised activity.

  • An obvious pricing or listing error.

  • Incorrect or incomplete customer information.

  • Technical or system errors.

  • Legal or regulatory requirements.

  • Circumstances outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the applicable amount.

11. Payment

Payment must be made using one of the payment methods available during checkout.

Payment processing may be provided by third-party payment service providers.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method.

  • The payment information is accurate and complete.

  • You authorise the relevant payment provider to process the transaction.

  • You have sufficient funds or credit to complete the purchase.

We may use reasonable fraud-prevention and payment-security measures.

We generally do not store complete payment card information on our own systems where payments are processed through third-party providers.

12. Delivery

Delivery options, estimated delivery times, and any applicable delivery charges will be displayed on our website or during checkout.

Any delivery timeframe provided is an estimate unless a specific delivery date has been expressly agreed.

We will deliver products within the period agreed with you or, where no specific period is agreed, within the period required by applicable law.

Delivery may be affected by:

  • Courier or carrier delays.

  • Severe weather.

  • Public holidays.

  • High seasonal demand.

  • Industrial action.

  • Transport disruption.

  • Incorrect or incomplete delivery information.

  • Customs or border requirements, where applicable.

  • Events outside our reasonable control.

Nothing in these Terms limits your statutory rights regarding delivery.

13. Delivery Address and Customer Responsibilities

You are responsible for providing a complete and accurate delivery address.

If you provide an incorrect or incomplete address, this may result in:

  • Delivery delays.

  • Failed delivery.

  • A parcel being returned.

  • Additional delivery charges.

If you need to change your delivery address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

14. Risk and Responsibility for Goods

For consumer purchases, responsibility for the goods generally passes to you when:

  • You receive the goods; or

  • A person nominated by you, who is not the carrier, physically receives the goods.

If you arrange your own carrier that was not offered by us, responsibility may pass in accordance with applicable law.

Your statutory consumer rights remain unaffected.

15. Consumer Cancellation Rights

If you are a consumer purchasing goods online, you generally have a legal right to cancel your order without giving a reason within 14 days after receiving the goods, subject to applicable legal exceptions.

If an order contains multiple goods delivered separately, the cancellation period generally begins after you receive the final item.

To exercise your cancellation right, you must clearly inform us of your decision to cancel.

You can contact us at:

Email: sales@azazie.shop

Telephone: +44 7447 235834

You may also send a clear written statement identifying the order and confirming that you wish to cancel.

16. Returning Goods After Cancellation

If you cancel under your statutory cancellation rights, you must return the goods without undue delay and generally no later than 14 days after informing us of your decision to cancel.

Unless the goods are faulty, incorrect, or we have agreed otherwise, you are generally responsible for the direct cost of returning the goods.

You may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

You may be responsible for a reduction in the value of goods where they have been handled beyond what would reasonably be permitted in a shop.

17. Refunds Following Cancellation

Where you validly exercise your statutory cancellation rights, we will provide the applicable refund without undue delay and within the timeframe required by law.

Refunds will generally be made using the original payment method unless we agree otherwise.

Where applicable, we may withhold the refund until:

  • We receive the returned goods; or

  • You provide evidence that the goods have been sent back,

whichever occurs first.

The refund will generally include the cost of the goods and the cost of the least expensive standard delivery option offered by us, where required by law.

Additional delivery costs resulting from your selection of a more expensive delivery option may not be refundable.

18. Faulty, Damaged, Incorrect, or Misdescribed Goods

Your statutory consumer rights are not affected by these Terms.

If goods are:

  • Faulty.

  • Damaged.

  • Incorrect.

  • Not as described.

  • Not of satisfactory quality.

  • Not fit for their intended purpose.

you may have rights to an appropriate remedy under applicable UK consumer law.

Depending on the circumstances, available remedies may include:

  • Repair.

  • Replacement.

  • Price reduction.

  • Refund.

If you experience an issue, please contact us as soon as reasonably possible at sales@azazie.shop.

Please include your order number and a description of the issue. Photographs may be requested where appropriate to help us investigate.

19. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to stop the order if it has not entered fulfilment or dispatch.

However, we cannot guarantee that an order can be cancelled once it has entered processing, packing, or dispatch.

If the order has already been dispatched, you may still have statutory cancellation rights where applicable.

20. Intellectual Property

All intellectual property rights in or relating to the website and its content are owned by, licensed to, or used with permission by ROHAN’S COVENANT LIMITED, Azazie, or the relevant rights holder.

This may include:

  • Website design.

  • Text.

  • Product descriptions.

  • Logos.

  • Graphics.

  • Images.

  • Branding.

  • Layouts.

  • Software.

  • Website content.

You may access and use the website for personal and lawful shopping purposes.

You must not reproduce, distribute, publish, modify, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

21. Customer Reviews and User Content

If you submit reviews, comments, photographs, or other content through our website or social media channels, you confirm that the content:

  • Is accurate to the best of your knowledge.

  • Is lawful.

  • Does not infringe another person’s intellectual property rights.

  • Does not violate another person’s privacy rights.

  • Is not misleading, fraudulent, threatening, abusive, or defamatory.

  • Does not contain harmful software or malicious code.

We may remove or decline to publish content that we reasonably believe breaches these requirements.

22. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

We do not control and are not responsible for:

  • The content of third-party websites.

  • The availability of third-party services.

  • Third-party privacy practices.

  • Third-party terms and conditions.

  • Products or services offered by third parties.

You should review the applicable policies of any third-party website before using it or providing personal information.

23. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Fully compatible with every device or browser.

  • Free from viruses or other harmful components.

We may temporarily suspend, restrict, or modify the website for:

  • Maintenance.

  • Updates.

  • Security reasons.

  • Technical improvements.

  • Operational requirements.

  • Legal or regulatory reasons.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of mandatory consumer rights.

  • Any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that are outside the normal consequences of our breach of these Terms.

If you are a consumer, nothing in these Terms affects your statutory rights.

25. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

Examples may include:

  • Natural disasters.

  • Severe weather.

  • Fire.

  • Flood.

  • Epidemics or pandemics.

  • War.

  • Terrorism.

  • Civil unrest.

  • Industrial action.

  • Government action.

  • Transport disruption.

  • Supply-chain disruption.

  • Telecommunications failures.

  • Internet outages.

  • Significant technical failures.

Where reasonably possible, we will notify affected customers and take reasonable steps to reduce the impact of the event.

26. Privacy and Cookies

Our collection and use of personal information are governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.

27. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect:

  • Changes in our business practices.

  • Changes to our website.

  • Changes to our products or services.

  • Changes in applicable laws or regulations.

The latest version will be published on this page with the relevant Last Updated date.

The version of these Terms that applies to your order will generally be the version in force when you submitted your order, unless a change is required by law or applies to an ongoing relationship.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally permitted.

The remaining provisions will continue in full force and effect.

29. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.

Any waiver must be expressly confirmed in writing.

30. Governing Law and Jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, you may also benefit from mandatory consumer protections available under the laws of your country of residence.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer protections or jurisdiction rules that apply to you.

31. Contact Us

If you have any questions about these Terms and Conditions, an order, or your rights, please contact us:

Azazie
Trading name of ROHAN’S COVENANT LIMITED

Company Number: 16626811

Address:
Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom

Website: https://azazie.shop/

Email: sales@azazie.shop

Phone: +44 7447 235834