Frequently Asked Questions (FAQ)

Welcome to Azazie. We are committed to making your online footwear shopping experience simple, convenient, and enjoyable.

Below you will find answers to common questions about our products, sizing, orders, payments, shipping, returns, refunds, and customer support.

1. What products does Azazie sell?

Azazie offers a range of stylish and comfortable footwear, including:

Shoes
Sneakers
Loafers
Casual footwear
Everyday footwear
Fashion footwear

Our available products, sizes, colours, and styles may change from time to time. Please check the relevant product page for the latest information.

2. How do I place an order?

To place an order:

Browse our collection and select the product you would like to purchase.
Choose the required size, colour, or available variation.
Click Add to Cart.
Review the items in your shopping basket.
Proceed to checkout.
Enter your delivery and contact information.
Select an available payment method.
Review your order and complete the purchase.

After placing your order, you should receive an order confirmation email.

3. How do I choose the correct shoe size?

Please check the size information provided on the relevant product page before placing your order.

If a size guide is available, we recommend measuring your feet and comparing your measurements with the size guide.

For the best fit:

Measure both feet while standing.
Use the measurement of your larger foot if there is a difference.
Measure your feet later in the day when they may be slightly larger.
Consider the type of socks you normally wear.
Check the product description for any fit recommendations.

If you are between sizes, please review the product information carefully before making your selection.

4. Are your shoes true to size?

Fit may vary depending on the product design, style, material, and shape.

Some footwear may have a:

Standard fit
Narrow fit
Wide fit
Relaxed fit
Snug fit

Please review the product description and any available sizing information before placing an order.

5. Can I change the size after placing my order?

If you need to change the size, please contact us as soon as possible.

We will make reasonable efforts to help if your order has not yet entered the processing, packing, or dispatch stage.

However, we cannot guarantee that changes can be made once an order is being prepared or has been dispatched.

If the order has already been dispatched, you may need to follow our Return & Refund Policy, subject to eligibility and applicable law.

6. Can I change my delivery address after placing an order?

Please contact us immediately if you entered an incorrect delivery address.

We will make reasonable efforts to update the address if the order has not yet been processed or dispatched.

We cannot guarantee that address changes can be made after an order has entered fulfilment or has been handed to a delivery provider.

Please check your delivery details carefully before completing your purchase.

7. How long does order processing take?

Orders are generally processed within 1–2 business days after payment has been successfully authorised and confirmed.

Processing may include:

Order verification
Product preparation
Quality checks
Packaging
Preparation for dispatch

Processing times may be longer during busy periods, promotional events, seasonal sales, or unexpected operational circumstances.

8. How long does shipping take?

The estimated delivery time for most orders is generally 7–12 business days after dispatch.

The total estimated time may include:

Order processing: approximately 1–2 business days
Estimated transit time: approximately 7–12 business days

Delivery times are estimates and may vary depending on the delivery location, carrier operations, product availability, seasonal demand, and other circumstances outside our reasonable control.

9. Do you offer free shipping?

Any available free-shipping offers or delivery charges will be displayed on our website or during checkout.

If shipping charges apply, the applicable cost will be shown before you complete your order.

10. Do you ship throughout the United Kingdom?

Azazie provides delivery to addresses within the United Kingdom, subject to product availability and delivery-service coverage.

Certain locations may have different delivery arrangements or may not be supported by our delivery partners.

11. How can I track my order?

Where tracking is available, we may send tracking information after your order has been dispatched.

The tracking information may include:

A tracking number
A tracking link
The name of the delivery provider

Please allow some time after dispatch for tracking information to become active or update.

12. I have not received my order. What should I do?

If your estimated delivery period has passed, please:

Check your tracking information.
Check around your property.
Check any designated safe place.
Ask household members or neighbours.
Review any delivery notifications.

If you are still unable to locate your order, contact us at sales@azazie.shop and provide:

Your full name
Order number
Email address used for the order
Delivery address
Tracking number, if available

We will review the matter and, where appropriate, investigate with the delivery provider.

13. What should I do if my shoes arrive damaged?

If your shoes arrive damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the shoes
Photographs of the packaging, where relevant

Please keep the product and its packaging until we have reviewed the issue and provided further instructions.

14. What should I do if I receive the wrong shoes?

If you receive an incorrect product, size, colour, or style, please contact us promptly.

Please include:

Your order number
A description of the item received
Details of the item you expected
Clear photographs where appropriate

Please do not wear, alter, or dispose of the item before contacting us, unless necessary for safety reasons.

15. Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order if it has not entered the processing, packing, or dispatch stage.

If the order has already been dispatched, you may still have statutory cancellation rights under applicable UK consumer law.

Please review our Cancellation Policy for complete information.

16. Can I return my shoes if I change my mind?

For most eligible online purchases, consumers generally have a legal right to cancel within 14 days after receiving the goods.

To exercise this right, you must clearly inform us that you wish to cancel within the applicable cancellation period.

You may then be required to return the goods within the applicable timeframe.

Please review our Return & Refund Policy and Cancellation Policy before requesting a return.

17. Who pays the cost of a return?

For eligible change-of-mind returns, customers are generally responsible for the direct cost of returning the item unless we agree otherwise or applicable law requires us to cover the cost.

If an item is confirmed to be:

Faulty
Damaged
Incorrect
Not as described

we will handle the matter in accordance with applicable UK consumer law.

Please contact us before arranging a return so that we can provide the appropriate instructions.

18. How long does it take to receive a refund?

Once an eligible return or cancellation has been reviewed, refunds will be processed within the timeframe required by applicable law.

Where permitted, we may wait until:

We receive the returned item; or
You provide evidence that the item has been sent back,

whichever occurs first.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

19. How will my refund be issued?

Refunds are generally issued using the same payment method used for the original purchase unless another method is agreed.

We do not charge a fee for processing an eligible refund.

20. Can I exchange my shoes for another size or colour?

We do not guarantee direct exchanges unless an exchange option is specifically offered or agreed.

If you need a different size, colour, or style, you may need to:

Return the original item in accordance with our Return & Refund Policy; and
Place a new order for the preferred item.

21. What payment methods do you accept?

Available payment methods will be displayed during checkout.

The payment options available may vary depending on the payment provider, your location, and the services enabled on our website.

Please do not send payment information by email.

22. Is it safe to shop on your website?

We use reasonable technical and organisational measures designed to help protect our website and customer information.

Payments may be processed through secure third-party payment providers.

However, no online system can be guaranteed to be completely secure. We recommend keeping your account information and login credentials confidential.

23. Do I need an account to place an order?

You may be able to place an order without creating an account, depending on the checkout options available.

Creating an account may allow you to access features such as:

Order history
Saved addresses
Account information
Faster checkout

24. How can I contact Azazie?

You can contact our customer support team using the details below:

Email: sales@azazie.shop

Telephone: +44 7447 235834

Business Address:

Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom

Website: https://azazie.shop/

When contacting us about an existing order, please include your order number and the email address used to place the order.

25. Where can I find your policies?

You can review our policies through the links available on our website, including:

Terms and Conditions
Privacy Policy
Cookie Policy
Shipping Policy
Cancellation Policy
Return & Refund Policy

These policies contain important information about shopping with Azazie and your rights as a customer.

Need More Help?

If your question is not answered above, please contact us at: