Cancellation Policy
Last Updated: January 2026
This Cancellation Policy applies to purchases made through https://azazie.shop/.
Azazie is a trading name operated by ROHAN’S COVENANT LIMITED, a company registered in England and Wales.
This policy explains how customers may cancel orders and outlines the cancellation rights that may apply to online purchases under UK consumer law.
1. Business Information
Trading Name: Azazie
Legal Company Name: ROHAN’S COVENANT LIMITED
Company Number: 16626811
Business Address:
Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom
Website: https://azazie.shop/
Email: sales@azazie.shop
Telephone: +44 7447 235834
In this policy, “Azazie,” “we,” “us,” and “our” refer to ROHAN’S COVENANT LIMITED trading as Azazie.
2. Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
You can contact us using the following details:
Email: sales@azazie.shop
Telephone: +44 7447 235834
Please include:
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Your full name.
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Your order number.
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The email address used to place the order.
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A clear statement that you wish to cancel the order.
We will make reasonable efforts to cancel the order if it has not already entered the fulfilment, packing, or dispatch process.
However, we cannot guarantee that a cancellation request can be completed before dispatch if the order is already being processed or has been handed to a delivery provider.
If your order has already been dispatched, you may still have statutory cancellation rights as explained below.
3. Your Statutory 14-Day Cancellation Right
If you are a consumer purchasing goods online, you generally have a legal right to cancel your purchase without giving a reason.
For most eligible online purchases, you may cancel the contract within 14 days after the day on which you, or a person nominated by you, receives the goods.
If your order is delivered in multiple shipments or consists of multiple goods delivered separately, the cancellation period generally begins on the day after you receive the final item or part of the order.
This statutory cancellation right is separate from any additional return policy that we may offer.
4. How to Exercise Your Cancellation Right
To exercise your statutory cancellation right, you must clearly inform us of your decision to cancel before the applicable cancellation period ends.
You may contact us by:
Email: sales@azazie.shop
Telephone: +44 7447 235834
You do not have to use a specific cancellation form. However, your request should clearly state that you wish to cancel your order or contract.
You may use wording such as:
“I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
.”
Please include, where possible:
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Your full name.
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Your order number.
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The email address used to place the order.
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The products you wish to cancel.
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Your delivery address.
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The date you received the goods.
5. Returning Goods After Cancellation
If you exercise your statutory cancellation right, you must return the goods without undue delay and generally no later than 14 days after informing us that you wish to cancel.
Please contact us before returning goods so that we can provide the appropriate return instructions.
Please do not send products to our registered business address unless we specifically instruct you to do so.
Unless we agree otherwise, you are generally responsible for the direct cost of returning goods when cancelling because you have changed your mind.
We recommend that you:
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Use a tracked delivery service.
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Obtain proof of postage.
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Use suitable protective packaging.
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Keep your return receipt until the refund has been completed.
6. Condition of Returned Goods
You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
You may be responsible for any reduction in the value of the goods caused by handling beyond what would reasonably be permitted in a physical shop.
Where possible, please return goods with:
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Original packaging.
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Product tags and labels.
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Accessories.
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Any included documentation.
The absence of original packaging does not automatically remove your statutory cancellation rights. However, you may be responsible for a reduction in value where applicable.
This section does not affect your rights if goods are faulty, damaged, incorrect, or not as described.
7. Refunds Following Cancellation
If you validly cancel an eligible order under your statutory cancellation rights, we will provide the applicable refund without undue delay and within the period required by UK law.
The refund will generally include:
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The price paid for the cancelled goods; and
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The cost of the least expensive standard delivery option offered by us, where applicable.
We are not generally required to refund additional delivery costs resulting from your choice of a more expensive delivery option.
Where permitted by law, we may withhold the refund until:
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We receive the returned goods; or
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You provide evidence that you have sent the goods back,
whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless you expressly agree to another method.
We will not charge a fee for processing an eligible refund.
8. Cancellation Before Delivery
If you notify us that you wish to cancel after your order has been dispatched but before it has been delivered, please contact us immediately.
Depending on the circumstances, we may be able to request that the delivery provider return the parcel to us. However, we cannot guarantee that a delivery can be stopped or redirected.
If the order is delivered, you may still exercise your applicable statutory cancellation rights and return the goods in accordance with this policy.
Please do not refuse delivery solely to exercise your cancellation right without first contacting us, as this may delay the return and refund process.
9. Faulty, Damaged, Incorrect, or Misdescribed Goods
This Cancellation Policy does not limit your statutory rights if goods are:
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Faulty.
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Damaged.
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Incorrect.
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Not as described.
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Not of satisfactory quality.
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Not fit for their intended purpose.
Depending on the circumstances, you may have rights to an appropriate remedy, which may include:
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Repair.
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Replacement.
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Price reduction.
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Refund.
If you receive faulty, damaged, incorrect, or misdescribed goods, please contact us as soon as reasonably possible at sales@azazie.shop.
Please provide:
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Your order number.
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A description of the issue.
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Photographs where appropriate.
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Any other information reasonably required to investigate the matter.
Where goods are faulty, incorrect, or not as described, you should contact us before arranging a return so that we can provide appropriate instructions.
10. Exceptions to the Statutory Cancellation Right
The statutory right to cancel does not apply to certain goods or services where an exception is permitted under applicable law.
Examples may include:
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Goods made to your specifications or clearly personalised.
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Goods that are liable to deteriorate or expire rapidly.
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Sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.
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Goods that become inseparably mixed with other items after delivery.
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Certain sealed audio, video, or computer software products once unsealed.
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Certain digital content where supply has begun with the required agreement and acknowledgement.
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Other goods or services excluded from cancellation rights under applicable law.
Where an exception applies, relevant information will be provided on the applicable product page, during checkout, or before the purchase is completed where required.
11. Orders Cancelled by Azazie
We may cancel an order where reasonably necessary, including if:
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A product is unavailable.
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Payment cannot be authorised or completed.
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We identify an obvious pricing or product listing error.
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We reasonably suspect fraud or unauthorised activity.
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The customer has provided incorrect or incomplete information.
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We are unable to fulfil or deliver the order.
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Cancellation is required for legal or regulatory reasons.
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An event outside our reasonable control prevents fulfilment.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or affected products.
12. Incorrect Delivery Information
You are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error, please contact us as soon as possible.
We will make reasonable efforts to update the information before dispatch, but we cannot guarantee that changes can be made once the order has entered processing or has been dispatched.
Incorrect or incomplete information may result in:
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Delivery delays.
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Failed delivery.
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The parcel being returned.
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Additional delivery charges.
Nothing in this section limits your statutory consumer rights.
13. Contact Us
For order cancellation requests or questions about this Cancellation Policy, please contact:
Azazie
Trading name of ROHAN’S COVENANT LIMITED
Company Number: 16626811
Address:
Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom
Website: https://azazie.shop/
Email: sales@azazie.shop
Telephone: +44 7447 235834
14. Changes to This Policy
We may update this Cancellation Policy from time to time to reflect changes in our business practices or applicable legal requirements.
The latest version will be published on this page with the applicable Last Updated date.
Nothing in this Cancellation Policy is intended to exclude, restrict, or limit any mandatory consumer rights available under UK law.