Shipping Policy

Last Updated: January 2026

This Shipping Policy applies to purchases made through https://azazie.shop/.

Azazie is a trading name operated by ROHAN’S COVENANT LIMITED, a company registered in England and Wales.

This policy explains how orders are processed, dispatched, shipped, and delivered. Please read it carefully before placing an order.

1. Business Information

Trading Name: Azazie

Legal Company Name: ROHAN’S COVENANT LIMITED

Company Number: 16626811

Business Address:

Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom

Website: https://azazie.shop/

Email: sales@azazie.shop

Telephone: +44 7447 235834

In this policy, “Azazie,” “we,” “us,” and “our” refer to ROHAN’S COVENANT LIMITED trading as Azazie.

2. Shipping Destinations

Azazie currently provides delivery to addresses within the United Kingdom, subject to product availability and delivery-service coverage.

We may not be able to deliver to certain locations, including:

Some remote or difficult-to-access areas.
Certain islands or offshore locations.
PO Boxes.
Parcel lockers.
Addresses where our delivery partners do not provide service.

If we are unable to deliver to your address after you place an order, we will contact you and may offer an alternative solution or cancel the affected order and issue an applicable refund.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully authorised and confirmed.

Processing includes activities such as:

Order verification.
Payment confirmation.
Product preparation.
Quality checks, where applicable.
Packaging.
Preparation for dispatch.

Orders are generally processed on business days only.

Business days normally exclude:

Saturdays.
Sundays.
UK public holidays.

Orders placed after business hours, on weekends, or on public holidays may be processed on the next business day.

During periods of high demand, promotional events, seasonal sales, or unexpected operational circumstances, processing may take longer.

4. Estimated Delivery Time

The estimated delivery time for most orders is generally 7–12 business days after dispatch, unless a different timeframe is displayed on the relevant product page or during checkout.

The total estimated time from placing an order to delivery may include both:

Order processing time: approximately 1–2 business days.
Estimated transit time: approximately 7–12 business days.

Delivery estimates are provided as guidance and are not guaranteed unless we have expressly agreed to a specific delivery date.

Actual delivery times may vary depending on:

Delivery location.
Carrier availability.
Product availability.
Seasonal demand.
Weather conditions.
Transport disruptions.
Customs or border procedures, where applicable.
Other circumstances outside our reasonable control.

5. Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

Where free delivery is offered, the relevant terms or eligibility requirements will be displayed on our website or during checkout.

Delivery charges may vary depending on:

Delivery location.
Order value.
Product type.
Package size or weight.
Delivery service selected.

The final delivery charge, if applicable, will be shown before you submit your order.

6. Order Confirmation

After placing an order, you may receive an order confirmation email containing information such as:

Order number.
Products ordered.
Order total.
Delivery address.
Billing information.
Selected delivery method.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been accepted or dispatched.

Please review the order details carefully and contact us promptly if you notice any incorrect information.

7. Dispatch Confirmation and Tracking

Once your order has been dispatched, we may send a dispatch or shipping confirmation by email.

Where tracking is available, the confirmation may include:

A tracking number.
A tracking link.
The name of the delivery provider.
Estimated delivery information.

Tracking information may take some time to become active after dispatch.

Please allow a reasonable period for the carrier’s tracking system to update.

8. Delivery Providers

We may use one or more third-party delivery providers to transport and deliver orders.

The delivery provider may vary depending on:

Delivery destination.
Product type.
Package size.
Carrier availability.
Operational requirements.

Delivery providers may contact you using the information supplied with your order regarding:

Delivery updates.
Delivery attempts.
Delivery instructions.
Collection or redelivery options.

9. Delivery Address

You are responsible for providing a complete, accurate, and deliverable address when placing your order.

Please ensure that you provide:

Correct house or flat number.
Street name.
Town or city.
Postcode.
Any necessary building or access information.
A valid contact email address.
A valid telephone number where requested.

If you provide an incorrect or incomplete address, this may result in:

Delivery delays.
Failed delivery.
The parcel being returned.
Additional delivery charges.
Cancellation of the order where delivery is not possible.

Please contact us as soon as possible if you notice an error in your delivery address.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

10. Delivery Estimates and Delays

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Possible causes of delay include:

High delivery volumes.
Public holidays.
Severe weather.
Transport disruptions.
Carrier operational issues.
Industrial action.
Security checks.
Customs or border procedures.
Incorrect or incomplete delivery information.
Remote-area delivery requirements.
Events outside our reasonable control.

If your order is delayed, we may provide updated information where reasonably available.

Nothing in this policy affects your statutory rights regarding delivery.

11. Failed Delivery Attempts

If a delivery provider is unable to deliver your parcel, the provider may:

Attempt delivery again.
Leave the parcel in a location permitted by your delivery preferences.
Leave a delivery notice.
Take the parcel to a collection point.
Contact you to arrange redelivery.
Return the parcel to us.

You are responsible for following any reasonable instructions provided by the delivery provider.

If a parcel is returned to us because:

The delivery address was incorrect or incomplete.
The parcel was not collected.
Delivery attempts were unsuccessful.
You failed to provide necessary delivery information.

we may contact you to arrange redelivery.

Additional delivery charges may apply where permitted.

12. Safe Place and Delivery Instructions

Where available, you may be able to provide delivery instructions directly to the delivery provider.

Examples may include:

Leaving the parcel in a designated safe place.
Delivering to a neighbour.
Delivering to a specified collection point.

If you authorise a delivery provider to leave a parcel in a safe place or with another person, the delivery may be treated as completed in accordance with the provider’s procedures and applicable law.

Your statutory rights remain unaffected.

13. Lost, Missing, or Undelivered Orders

If your tracking information indicates that your order has been delivered but you cannot locate it, please:

Check around your property.
Check any designated safe place.
Ask household members or neighbours.
Review the delivery provider’s tracking information.
Contact the delivery provider where appropriate.

If you are still unable to locate the parcel, please contact us at sales@azazie.shop.

Please include:

Your order number.
The email address used for the order.
Your delivery address.
The tracking number, if available.
Details of the issue.

We may investigate the matter with the relevant delivery provider.

Nothing in this policy limits your statutory rights where goods have not been delivered or where delivery has not occurred in accordance with applicable law.

14. Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

Your order number.
A description of the damage.
Photographs of the product.
Photographs of the outer packaging.
Any relevant delivery information.

Please retain the product and all packaging until we have reviewed the issue and provided instructions.

Depending on the circumstances, we may offer an appropriate remedy in accordance with applicable law.

15. Incorrect Items

If you receive an incorrect product, please contact us promptly at sales@azazie.shop.

Please include:

Your order number.
The name or description of the item received.
The product you expected to receive.
Photographs where appropriate.

Please do not use, alter, or dispose of the incorrect item before contacting us, unless necessary for safety reasons.

We will review the matter and provide appropriate instructions.

16. Customs, Duties, and Import Charges

Where applicable, international shipping arrangements may be subject to customs, duties, taxes, or other import requirements.

If any such charges apply, relevant information may be provided during checkout or through the delivery provider.

Customs procedures may cause delivery delays that are outside our reasonable control.

17. Changes or Cancellations Before Dispatch

If you wish to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist if the order has not entered processing or dispatch.

However, we cannot guarantee that changes or cancellations can be made once an order has been prepared, packed, or handed to a delivery provider.

If an order has already been dispatched, you may still have statutory cancellation rights where applicable.

Please review our Cancellation Policy and Return & Refund Policy for further information.

18. Delivery Responsibility

For consumer purchases, responsibility for goods generally passes to you when:

You receive the goods; or
A person nominated by you, who is not the carrier, physically receives the goods.

If you arrange your own delivery provider that was not offered by us, responsibility may pass in accordance with applicable law.

Nothing in this section affects your statutory consumer rights.

19. Events Outside Our Reasonable Control

We are not responsible for delivery delays or failures caused by events outside our reasonable control.

Such events may include:

Severe weather.
Natural disasters.
Fire.
Flooding.
Public emergencies.
Epidemics or pandemics.
War.
Civil unrest.
Industrial action.
Government action.
Transport disruption.
Carrier network failures.
Significant supply-chain disruption.
Internet or telecommunications failures.

Where reasonably possible, we will provide updates and take reasonable steps to reduce the impact of such events.

20. Contact Us

If you have questions about delivery, shipping, tracking, or an order, please contact us:

Azazie
Trading name of ROHAN’S COVENANT LIMITED