Last Updated: January 2026

This Return & Refund Policy applies to purchases made through https://azazie.shop/.

Azazie is a trading name operated by ROHAN’S COVENANT LIMITED, a company registered in England and Wales.

This policy explains our return and refund process and outlines important rights that may apply to consumers under UK law. Nothing in this policy is intended to exclude or limit any mandatory rights available to you under applicable consumer law.

1. Business Information

Trading Name: Azazie

Legal Company Name: ROHAN’S COVENANT LIMITED

Company Number: 16626811

Business Address:

Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom

Website: https://azazie.shop/

Email: sales@azazie.shop

Telephone: +44 7447 235834

In this policy, “Azazie,” “we,” “us,” and “our” refer to ROHAN’S COVENANT LIMITED trading as Azazie.

2. Your Statutory Consumer Rights

If you purchase goods from Azazie as a consumer, you have legal rights under applicable UK consumer law.

Goods supplied to you should generally:

  • Be of satisfactory quality.

  • Be fit for their intended purpose.

  • Match their description.

  • Correspond with any relevant information provided before purchase.

If goods are faulty, damaged, incorrect, not as described, or otherwise do not conform to the contract, you may be entitled to an appropriate remedy.

Depending on the circumstances, your rights may include:

  • Repair.

  • Replacement.

  • Price reduction.

  • Refund.

Your statutory rights are separate from and are not reduced by this policy.

3. Change-of-Mind Returns

For most eligible goods purchased online, you generally have a legal right to cancel your purchase without giving a reason.

You may generally cancel within 14 days after the day on which you, or a person nominated by you, receives the goods.

If your order contains multiple goods delivered separately, the cancellation period generally begins after you receive the final item.

To exercise this right, you must clearly inform us that you wish to cancel before the applicable cancellation period ends.

You can contact us at:

Email: sales@azazie.shop

Telephone: +44 7447 235834

Please include your order number and the email address used to place the order.

4. How to Request a Return

Before returning an item, please contact us so that we can provide the appropriate return instructions.

Please provide:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • The product or products you wish to return.

  • The reason for the return, where applicable.

  • Details of any fault, damage, or issue.

You can contact us at:

Email: sales@azazie.shop

Telephone: +44 7447 235834

Please do not send products to our business address unless we specifically instruct you to do so.

5. Return Timeframe

If you cancel your purchase under your statutory cancellation rights, you must return the goods without undue delay and generally no later than 14 days after informing us that you wish to cancel.

We recommend that you:

  • Use a tracked delivery service.

  • Obtain and retain proof of postage.

  • Use suitable protective packaging.

  • Keep your return receipt until the return and refund process has been completed.

6. Condition of Returned Goods

When returning goods because you have changed your mind, you may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what would reasonably be permitted in a physical shop.

Where possible, please return items with:

  • Original packaging.

  • Product labels and tags.

  • Accessories.

  • Any included documentation.

The absence of original packaging does not automatically remove your statutory cancellation rights. However, any unnecessary handling or damage may affect the amount refundable where permitted by law.

This section does not affect your rights where goods are faulty, damaged, incorrect, or not as described.

7. Return Costs

For a change-of-mind return, you are generally responsible for the direct cost of returning the goods unless:

  • We have agreed to cover the return cost.

  • The goods are faulty.

  • The goods are damaged.

  • The wrong goods were supplied.

  • The goods are not as described.

  • Applicable law requires us to cover the cost.

If goods are faulty, damaged, incorrect, or not as described, please contact us before returning them so that we can provide appropriate return instructions.

8. Refunds for Change-of-Mind Returns

If you validly exercise your statutory cancellation rights, we will provide the applicable refund without undue delay and within the period required by applicable law.

The refund will generally include:

  • The amount paid for the returned goods; and

  • The cost of the least expensive standard delivery option offered by us, where required by law.

We are not generally required to refund additional delivery costs resulting from your choice of a more expensive delivery option.

Where permitted by law, we may withhold the refund until:

  • We receive the returned goods; or

  • You provide evidence that you have sent the goods back,

whichever occurs first.

9. Refund Method

Refunds will normally be issued using the same payment method used for the original purchase unless you expressly agree to a different method.

We will not charge a fee for processing an eligible refund.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

10. Faulty, Damaged, Incorrect, or Misdescribed Goods

If your order arrives faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably possible.

Please provide:

  • Your order number.

  • A clear description of the issue.

  • Photographs of the product, packaging, or damage where appropriate.

  • Any other information reasonably needed to investigate the matter.

You can contact us at:

Email: sales@azazie.shop

Telephone: +44 7447 235834

Depending on the circumstances and your statutory rights, we may provide an appropriate remedy, including:

  • Repair.

  • Replacement.

  • Price reduction.

  • Refund.

We may ask you to return the affected item or provide reasonable evidence of the issue before a remedy is provided.

11. Return Costs for Faulty or Incorrect Goods

Where goods are confirmed to be faulty, incorrect, damaged, or not as described, we will handle the matter in accordance with applicable UK consumer law.

Where appropriate, we may:

  • Provide a prepaid return label.

  • Reimburse reasonable return costs.

  • Arrange an alternative return method.

  • Provide another appropriate solution.

Please contact us before arranging a return so that we can provide instructions.

12. Exchanges

We do not guarantee direct exchanges unless this is expressly stated on the relevant product page or agreed by us.

If you would like a different product, size, colour, or variation, you may need to:

  1. Return the original item in accordance with this policy; and

  2. Place a new order for the preferred item.

Your statutory rights remain unaffected.

13. Items That May Be Excluded From Change-of-Mind Returns

The statutory right to cancel does not apply to certain goods where an exception is permitted under applicable law.

Examples may include:

  • Goods made to your specifications or clearly personalised.

  • Goods that are liable to deteriorate or expire rapidly.

  • Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

  • Goods that become inseparably mixed with other items after delivery.

  • Certain sealed audio, video, or computer software products once unsealed.

  • Other goods or services excluded under applicable law.

Where an exception applies, relevant information will be provided on the applicable product page, during checkout, or before the purchase is completed where required.

14. Late or Missing Returns

If you have notified us that you wish to cancel but do not return the goods within the applicable return period, we may contact you regarding the return.

Where goods are not returned, your refund may be delayed or affected to the extent permitted by applicable law.

If you have returned an item and have not received an update after a reasonable period, please contact us and provide:

  • Your order number.

  • The return tracking number, if available.

  • Proof of postage.

  • The date the item was returned.

15. Refunds for Orders Cancelled by Azazie

We may cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • Payment cannot be authorised or completed.

  • An obvious pricing or product listing error has occurred.

  • We reasonably suspect fraud or unauthorised activity.

  • Customer information is incomplete or incorrect.

  • We are unable to fulfil or deliver the order.

  • Cancellation is required for legal or regulatory reasons.

  • An event outside our reasonable control prevents fulfilment.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or affected products.

16. Contact Us

For questions about returns, refunds, faulty goods, or your consumer rights, please contact:

Azazie
Trading name of ROHAN’S COVENANT LIMITED

Company Number: 16626811

Address:

Apartment 103
9 Solly Street
Sheffield
England
S1 4DF
United Kingdom

Website: https://azazie.shop/

Email: sales@azazie.shop

Telephone: +44 7447 235834

17. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

The latest version will be published on this page with the applicable Last Updated date.

Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights available under UK law.